Wednesday, October 4, 2023
11:00am PT/2:00pm ET

Are you a part of the travel industry, eager to unlock the potential of automation and agent augmentation for exceptional CX outcomes? Join our panel of travel industry experts as they shed light on how generative AI is shaping the future of traveler-focused contact centers.

What to Expect

Our panelists will provide new insight into the innovative ways leading travel enterprises are harnessing AI to augment their operations. Understand the pivotal role played by generative AI and large language models and explore how AI streamlines traveler journeys across transportation, airlines, and hospitality.

Key Discussion Points

  • Unveiling the AI strategies employed by top-tier travel enterprises
  • Demystifying the impact of generative AI and large language models on customer experience operations
  • Empowering a seamless, efficient traveler experience across transportation, aviation, and hotel sectors

Why Attend?

Tap into the expertise of travel industry experts and take away actionable insights on how generative AI can transform your customer experience and elevate your contact center operations.

Register now to secure your spot. 


Kim Cisek

American Airlines | VP, Customer Experience

Kim is a passionate leader in the Delivery Transformation space, reimagining tools, and technology to drive improvements along the customer journey. She has been with American Airlines for over 17 years and has held various positions across the company in Finance, Customer Experience, and Airport & Contact Center technology delivery to name just a few. She has broad experience in the airline space and is incredibly passionate about customer and team member experience.

Karen Bell-Wright

Customer Experience Executive

Karen is the former SVP of Retail and Contact Centers for Emirates Airline worldwide. During her 16 years at Emirates, she set the customer service strategy, created and operationally managed the virtual network of 7 centers across 5 continents. She is strongly focused on customer service and employee engagement and is currently working with customers to deliver the best experience possible.

Kacey Tolua

Marriott | Sr. Dir. Global Technology - CEC Center of Excellence Products and Infrastructure

Kacey is a strategic thought leader who embraces the chaos of the unknown and finds joy in bringing together diverse passionate talent with common purpose, inspiring curiosity through disruptive innovation, and empowering organizational cultures for meaningful customer experiences and profitable business outcomes. Kacey has 25+ years of contact center leadership insights and experience to execute and oversee large scale strategic implementations with integration of digital/voice self-service automation, operational excellence, and continuous process improvement.

Francesca Devrient | Senior Director CS Platforms at

Francesca is a confident business strategist and transformation leader working at C-suite level. Experienced at building cutting edge Tech strategies and transforming organizations to accelerate growth and scalability in complex business environments whilst maintaining and growing high-performing global teams. Excited to be building future solutions and efficiencies with the help of AI and other emerging technology.

Kumar Paramasivam | Global Head, Travel & Hospitality and Professional Services Verticals at Infosys

Kumar Paramasivam is the global head of Infosys’ Travel and Professional Services verticals. He leads a team of business, technology and outsourcing experts that helps businesses leverage technology to deliver superior results. Kumar works with travel service providers, travel technology firms, industry bodies and firms providing professional services such as accounting, tax and consulting.