ASAAP

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Are you measuring the right KPIs?

Improve the agent experience, build competence, reduce churn

It's no secret: Customer service has one of the worst employee retention rates. CX organizations often experience an annual churn rate of 40%, with some hitting 100% or more.

How can you better support agents and reduce attrition? Engage AI to assist agents throughout each interaction.

Learn how leading companies use AI to learn exactly what it takes for agents to serve customer needs. And how they integrate AI throughout agent workflows to:

  • Predict what's needed and guide actions in real time
  • Automate tedious tasks before, during, and after contact
  • Inform better onboarding and coaching

Increase agent satisfaction by letting them focus on what they like to do most—help your customers.

Learn four ways AI can improve agent engagement and retention.


GET THE BRIEF

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Happier agents, less turnover. Here's how: