ASAAP

Agent disposition notes are an incredibly valuable resource for CX teams


These conversation summaries can yield a wealth of data about your customers’ needs and how well they’re being served, all while providing context for future engagements. But you may be missing out on key insights.
If not, there may be a better solution out there. Here’s everything to consider when evaluating CX conversation summarization.

GET THE SCORECARD

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Does your approach to summaries...



Capture what happened in the conversation accurately?


Supply rich insight about your customers?


Give you analytics-ready data?


Make your agents happy?
 

If not, there may be a better solution out there. Here’s everything 
to consider when evaluating CX conversation summarization.

GET THE SCORECARD










How to choose the right conversation summarization for CX