ASAAP

Exceptional CX yields 140% increase in customer spend. Are you embracing technology innovation?

CX is the current battleground for telecommunications—and it's not just for CSAT scores. Customers with exceptional experiences spend an average of 140% more than those who don't. Is your digital CX strategy holding you back?

Listen to Ernst & Young and ASAPP in an executive briefing for CX leaders in telecommunications.

Learn about the digital and technology investments leading companies are making to increase revenue and:

  • Reduce churn and ignite customer engagement at 52% lower cost-per-interaction
  • Make their agents radically more productive and happier—while increasing throughput by 2.2X
  • Increase digital touch points and ensure consistent omnichannel experience—and lowering OPEX by 30%
  

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Speakers


Barbara Porter, Managing Director,
Ernst & Young LLP

Barbara leads the Customer Service group and works with utility chief customer officers and customer experience executives as a trusted advisor. She works closely with teams to develop product and service growth strategies and streamline customer service operations to accelerate growth and performance. Most recently, she has been working with clients to help shift from traditional contact center operations to a digital, value creation operating model. This includes bringing innovative AI and machine learning solutions to improve agent performance, as well as improving self-service and omnichannel experiences.

Michael Lawder, Chief Experience Officer,
ASAPP

ASAPP Michael leads the Customer Experience team at ASAPP. He has deep experience in transforming great companies and brands into customer-first organizations that, in turn, deliver great customer experiences, build loyalty, and drive better business results. Prior to joining ASAPP Michael held CX leadership roles at Samsung, Electronic Arts, and Apple. He is a passionate customer advocate.

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On-demand webinar
Digital CX: Outrun and Outlast the Competition