Keep agents happy, reduce attrition. See how now.

We conducted a study with agents across dozens of industries – and learned a lot about their frustrations as well as their motivations. You may be surprised to learn:

How many agents really like their jobs
The impact of customer abuse – on both the agents and your organization
How agents view AI
Why AHT and CST may be less than ideal metrics
The 3 top things they want from their jobs

"I just feel like the companies that take the extra time to actually train you how to do your job, the people are typically happier.

- James, CSA with experience in several industries

"They would listen...to ensure you're meeting the metrics...there's definitely a lot of pressure, because at that point you're not treated like a human anymore, you're treated more so, like a machine."

- Len, CSA with 5 years of experience

"If you have to force those metrics, you can’t really fully help a customer because you have to be within those metrics."

- Sarah, CSA with 7 years experience

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