ASAAP

Great customer experience starts with great employee experience

Learn how JetBlue sets the bar for employee engagement—and delivers loyalty-winning customer service.

Ian Deason, former SVP of Customer Experience at JetBlue, will share how supporting agents with advanced AI has helped them:

  • Keep agents happy and engaged during the great resignation
  • Provide high-quality service on digital channels and accelerate digital adoptions
  • Keep customers happy and coming back for more

You'll get the inspiration you need to create a winning strong employee experience strategy, and insight on how to execute. You won't want to miss it.


WATCH NOW






Happy agents are 50% less likely to miss work on a weekly basis.
Cornell University Research Report

Speakers


Featuring:
Ian Deason, former SVP, Customer Experience, JetBlue

In his most recent role Ian led a team of 16,000 customer-facing crewmembers including all airport, contact center, and inflight operations. During his 15 years at JetBlue he scaled JetBlue’s business, culture and industry-leading customer service through multiple phases of growth.

In conversation with
Macario Namie, CMO, ASAPP

Macario leads ASAPP go-to-market strategy, working with some of the world’s leading brands to empower agents and streamline contact center operations with AI-driven automation to dramatically improve performance.

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On-demand webinar

Managing CX through Turbulent Times