ASAAP

Learn how a research scientist evaluates AI for the contact center

Gain a clear understanding of the mathematical analysis used to measure the impact of AI in the contact center.

Join Heather Reed, PhD, a preeminent voice in AI-driven statistical modeling, for this informative 45-minute Tech Talk webinar.

You’ll:

  • Hear case studies from two of the most well-known contact centers in the world
  • Learn how machine learning enables continuous improvement
  • Understand how AI-driven predictions enable better results than rules-based system

This knowledge you need as you evaluate solutions for your contact center.


WATCH NOW





Speakers


Featuring
Heather Reed, PhD, Research Scientist, ASAPP
Heather Reed, PhD, is a Research Scientist at ASAPP where she applies her understanding of AI and statistical analysis to gain novel and in-depth insights into ASAPP solutions, customers, and end-users. She develops and runs statistical analysis of the performance of different AI models across vast data sets.

In conversation with
Macario Namie, Chief Strategy Officer, ASAPP

Macario leads ASAPP go-to-market strategy, working with some of the world’s leading brands to empower agents and streamline contact center operations with AI-driven automation to dramatically improve performance.
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